Maintenance

All about software maintenance and updates

VIOSO releases frequently updates for all products. From activation date, every license is authorized to get updates to newer software versions for 3 months. After this period you can renew your license to receive updates again. Your last eligible update will always continue working.​

VIOSO Servers include 2 years of maintenance for preinstalled VIOSO applications.

Maintenance renewal​

The end of such update subscription is called the maintenance expiry date of a license. When this maintenance expiry date is reached, a license will not work for newer software versions. The license is still valid without limitations for older software versions.​

Every license can be upgraded with a 1-year maintenance renewal at all time (even if the maintenance renewal date has already expired).​

How to deal with Updates

VIOSO 6 are actively developed and provide several releases per year. Your license is not restricted to a certain software version, but yields a certain maintenance period. During such an active maintenance period, you can install and use any update of the software, that is published.

Before you run an update, you should check if your license is eligible for an update.

• Retrieve your activation key: Getting the activation key in VIOSO 6
• Visit our License Self-Help: https://vioso.com/license-self-help/

• Click Get License Information and enter the activation key

• Information about the maintenance period is returned among other useful information:

  

The release date of the software matters, not the date of install. So you can install an update after end of maintenance period, as long as the software release date lies within the maintenance period.

If the software release lies within the maintenance period of your license, you can proceed:

1. Download the software installer

2. Install on the designated PC. The installer will automatically remove previous installed versions

3. At first run, the new software validates the maintenance and updates the license accordingly.

   1. When online, this happens automatically in the background and the software starts automatically. There is no user interaction or service interruption

   2. When offline, a manual activation is required.

Common Errors

“The license key XXXXX does not correspond to the current version of your product”

This indicates, that the version of the installed software differs from the version in the license. Both versions must match to make the software running.

• If the software is not activated after an install, e.g. because the PC wasn’t offline, try an activation.

• If this happens after an activation, then the software maintenance period is expired.

• Solutions:

  • Get into contact with our Sales Team to extend your maintenance.

  • Downgrade to an older software version

Changing a License

Whether you purchase additional features or channels, extend the maintenance period or get a locked license unlocked – in all cases you simply need to do another activation.

• PCs that are online while running VIOSO will automatically get all changes in the licensing. There's nothing else to do, just run VIOSO while being online and all pending changes are applied at startup. Please note that this is done in the backround while starting the application. There's no dedicated feedback. If you want to double check that changes are applied, please have a look at the license information: License information

• PCs that cannot have an internet connection need a manual activation. Please follow the procedure outlined here (Offline Activation): Offline Activation